Terms and Conditions

hereinafter referred to as the "Terms", regulate the mutual contractual relationship in respect of which the Customer fulfils its order in the Apartment Rezidence Moser (hereinafter referred to as the "Apartment"). These terms and conditions are an integral part of the concluded contract.

1. Basic terms

1. The Provider means Mgr. Kateřina Vrážlová, address: Spojařská 747, 250 67 Klecany, ID 17279551.
2. Accommodation space or facility or apartment means apartment No. 1504, 1st unit, 5th floor in Residence Moser at Chebská 398/17, 360 06 Karlovy Vary.
3. Client means a person identified according to the data specified in the binding order.
4. A reservation shall be a binding order for the provided accommodation in the Apartment. This order must be complete (containing the client's name and surname, email, telephone, permanent address, date of arrival and number of nights of stay), otherwise the accommodation provider will not take it into account.
   

2. Contractual relationship

1. By confirming the order, the client obligatorily books a stay for the period of time indicated by him and according to the availability calendar for the reservation. This order is an offer to conclude a contract.
2. Confirmation of acceptance of the order by the accommodation provider constitutes acceptance of the offer.
3. The accommodation contract is concluded with the acceptance of the offer in accordance with the provisions of $ 2326 et seq. of Act No. 89/2012 Coll., the Civil Code between the accommodation provider and the client entitling the client to use the accommodation space for an agreed period of time at a price set according to the price list of the Apartment valid at the time of the order.

3. Rights and obligations of the accommodation provider

1. The provider shall supply the client with services complying with the agreed scope and quality.
2. The provider is responsible for the technical and hygienic condition of the apartment.
3. The provider shall supply the client with important information about the accommodation.
   
4. The landlord confirms receipt of payment to the client.
5. In the event of immediate notification of a defect in the services provided, the accommodation provider shall remedy the defect within a reasonable time or provide the client with a satisfiable discount on the purchase price.
6. In the event of termination of the contract by the client, the accommodation provider shall return the deposit paid for the accommodation within 14 days of receipt of the written (email) notice, in full or in the amount of the positive difference between the deposit paid and the amount of the cancellation fee, as is defined in Article 6 of the Terms and Conditions.
7. When handing over the accommodation facility, the landlord will provide the client with the necessary cooperation in inspecting the object.

4. Rights and obligations of the client

1. The client has the right to the proper provision of the agreed accommodation as demonstrated by the description and photographs listed on the accommodation's website.
2. The Client completes the order completely and correctly in accordance with Article 1.4. of these Terms and Conditions. If, after the conclusion of the contract, he finds a discrepancy in the data provided, he is obliged to eliminate these incomparities in cooperation with the landlord.
3. The client is obliged to take over the accommodation facility (so-called check-in) on the day of the planned arrival between 4PM to 8PM, unless the parties explicitly agree on another time.
4. The client is obliged to hand over the accommodation facility to the accommodation provider (so-called check-out) under the conditions set out below no later than 10:00AM on the day of the scheduled departure, unless the parties explicitly agree otherwise.
5. The client is obliged to respect and agree with the operating rules of the Apartment 1504 of the Moser Residence.
6. Before the handover, the client cleans up and restores the accommodation facility to its original state according to the instructions found in the operating rules. In the event that the accommodation space is not restored to its original state, the provider is entitled to demand a surcharge from the client associated with the costs of cleaning and restoring the accommodation space to its original state (including furniture repairs, etc.).
7. Upon arrival and before leaving the Apartment, the Client is obliged to check, together with the Provider or an authorized person, whether the building or its equipment has been damaged or depriciated and to remove any deficiencies or pay for their removal.
8. In the event that the client discovers deficiencies in the accommodation premises or other faults in the services provided, he or she shall immediately inform the landlord.
9. Before leaving, the client is obliged to hand over the keys to the landlord or a person authorized by him, unless the parties agree otherwise.

5. Accommodation prices and their payment

1. The client shall pay the provider the price agreed for accommodation based on the price list avalible athttps://www.apartmanrezidencemoser/#cenik .
2. The price for accommodation, including the deposit, is paid to the provider's account No. 1087382092/3030, AirBank a.s., variable symbol: order number found in the confirmation email or using the generated payment link, or in cash, if agreed upon beforehand.
   
3. Payment means the moment of crediting the deposit or the price of accommodation to the provider's account or - in case of prior agreement - payment in cash before handing over the keys to the premises on the day of the client's arrival at the place of accommodation.
4. In the event that the contract is concluded less than 30 days (inclusive) before the starting date of the stay, the client is obliged to pay 100% of the agreed price within 5 days of the conclusion of the contract.
5. In the event that the contract is concluded later than 30 days before the agreed starting date of the stay, the client is obliged to pay a deposit in the amount of 30% of the agreed accommodation price within 5 days of the conlcusion of the contract, and the remaining amount no later than the 30th day before arrival.
   
6. If the client fails to comply with the obligations set out in the points of this article (Article No. 5), this shall constitute grounds for termination according to Article 6.3.
   
7. In the event that the client is unable to meet the payment requirements stated above due to time constraints, it will be possible to pay the entire amount for the stay on the date of arrival via an electronically generated payment link, just before recieving the keys to the accommodation premises.

6. Terms of termination of the contractual relationship (cancellation conditions)

1. The client and the provider are entitled to terminate the contract only in writing (e-mail is sufficient). The contract is terminated at the moment of delivery of the termination notice without notice period.
2. The provider is entitled to terminate the contract in serious cases where it would not be possible to arrange a stay due to events outside of the provider's control.
3. The provider is entitled to terminate the contract if the client does not fulfill the obligations set out in these terms and conditions.
   1. The client is entitled to terminate the contractual relationship at any time. Should such a situation arise, the client is obliged to pay the amount in accordance with the cancellation conditions.
   2. If the client terminates the contract at least 60 days before the agreed starting date of the stay, the cancellation fee is not charged.
      
   3. If the client terminates the contract between 60 and 31 days before the agreed staring date of the stay, the client is obliged to pay the provider 30% of the full price of the stay.
   4. 30 to 7 days before the agreed starting date of the stay, the client is obliged to pay the provider an amount of 100% of the full price of the stay.
4. If the refund conditions for the deposit or the total price of the stay (or its proportional part) are met, the provider shall return the amount to the client via bank transfer from the provider's account, with a designated variable symbol (order number). If this is not possible, the refund will be made in cash at the accommodation premises within 14 days from the date on which the refund period began.
5. If the termination occurs due to unavoidable event beyond the client's control (death in the family, client's dismissal due to unavoidable events (death in the family, hospitalization, serious illness, natural disaster), the cancellation fee is not charged. The client is obliged to provide written proof of any of the above-mentioned events to the accommodation provider within 5 days of their occurrence.

7. Personal data protection

1. The client agrees that the personal data provided will be processed and stored by the accommodation provider in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the subject of the contract. The Client has the right to be informed what data the provider records about him/her and is entitled to change this data or to express his/her disagreement with its processing in writing. Supervision over the protection of personal data is exercised by the Office for Personal Data Protection.
   
2. The accommodation provider undertakes not to disclose the client's personal data to other third parties. The provider is entitled to send the client its own commercial messages if the client actively requests them, and only until the client does not express the wish not to recieve them anymore.

8. Dispute resolution

1. In the event of disputes arising from the contract, the parties undertake to resolve the dispute out of court by mutual agreement.
2. If the parties fail to reach an agreement, the dispute shall be resolved through appropriate Czech courts.
3. If the client is a consumer, he or she has the right to an out-of-court settlement of a consumer dispute under Act No. 634/1992 Coll., on Consumer Protection, as amended. The entity authorised to carry out such resolutions is the Czech Trade Inspection Authority. Further information is available on the website: www.coi.cz
4. The out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved conclusively with the provider. The application may be filed within 1 year from the date on which the consumer first exercised the right at issue with the accommodation provider.

9. Final provisions

1. The general conditions above come into effect from June 1, 2022.
2. In unregulated matters, the contract concluded between the landlord and the client is governed by the provisions of Act No. 89/2012 Coll., the Civil Code.